Terms of service
Last updated: 11 November 2026
These terms cover browsing restaurant and menu information and using the reservation request channels on the Sina Hotpot website. The operator is RISTORANTE SINA HOTPOT S.R.L., Via Cava 109, 59100 Prato (PO), VAT / tax code / Pistoia-Prato Companies Register number 02455830972. Email: sinahotpot@gmail.com.
Restaurant and menu information
Offerings, availability and opening hours may be updated. Images are illustrative; contact the location to confirm specific requirements, applicable prices and availability. Website information does not replace information provided by staff before you place an order.
Reservation requests and confirmation
The website currently presents the restaurant and provides reservation request channels; it does not offer online purchases, online payments or product shipping.
Submitting the reservation form on this website sends the entered details through Shopify for email notification to the restaurant; it does not use your own email account. Mobile number and email address are optional. WhatsApp is an additional contact option, and any WhatsApp message must be sent by you. A successful form submission records a request, not a confirmed table.
Requests are subject to availability and acceptance by the location. A reservation is confirmed when the restaurant communicates its acceptance of the agreed details. Contact the location directly for urgent requests. Use of TheFork is also subject to the terms shown on that platform.
Provide accurate information and check the location, date, time and party size before sending. The request form itself does not collect payments or create an online purchase order. Financial conditions for any specific service must be communicated before you make a commitment.
Changes cancellations and assistance
To change or cancel a reservation, contact the location as soon as possible through the original channel or the numbers below, giving your name and reservation details. Changes require the restaurant’s confirmation. These terms do not introduce penalties, deposits or payment obligations merely for sending the form.
Prato: +39 348 032 8697. Florence: +39 344 681 3199. Email: sinahotpot@gmail.com. Contact the location about service issues so that it can review your request.
Allergens and dietary requirements
Ask staff for allergen information and whether dishes meet your requirements before ordering. Discuss any requirements directly with the location to check possible arrangements; do not infer a dish’s suitability solely from images or descriptions. Do not enter health data in the form: handling personal health information requires safeguards and, where necessary, separate and specific consent.
Website use and external services
Use the website and contact channels lawfully, without abusive requests or interference with services. Content rights are described in the Legal notice. External platforms have their own terms; data and tracking choices are handled as described in the Privacy policy and Cookie policy.
Applicable law and consumer rights
Italian law applies without depriving consumers of mandatory protections under applicable law, including any that apply in their country of habitual residence. Consumer disputes remain subject to the court determined by mandatory rules, including, where applicable, the court of the consumer’s place of residence or domicile. Nothing excludes liability or limits rights that cannot lawfully be excluded or limited.